Trade in service Terms & conditions
1. The Evaluation Process
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Preliminary Quotes: Any offer made via email or the online form is a "Preliminary Estimate" based solely on the photos and description provided.
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Final Inspection: A final offer will only be confirmed once the boots have been physically inspected by our team. We reserve the right to adjust or rescind the offer if the boots’ condition differs from the digital submission.
2. Condition Requirements
To maintain the quality of our "Pre-Owned" collection, we have strict standards:
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Authenticity: We only accept authentic Red Wing Heritage products. Boots with counterfeit tags will be rejected.
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Structural Integrity: We do not accept boots with "dry rot," torn leather uppers, or significant structurally impeded upper issues.
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Hygiene: Boots must be cleared of excessive mud or debris before shipping.
3. Shipping & Liability
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Inbound Shipping: Customer is responsible for shipping costs to our facility.
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Risk of Loss: We are not responsible for boots lost or damaged in transit to us. We recommend using a tracked and insured shipping method.
4. Payouts & Store Credit
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No Cash Value: Trade-ins are rewarded via Wix Store Credit / Gift Card only. Credit is not redeemable for cash or transferable to other users.
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Expiration: Store credit issued via this program expires after 12 months.
5. Rejected Items
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If your boots are rejected upon physical inspection, we will notify you via email.
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Return Shipping: You will have 14 days to pay for return shipping to get your boots back. If return shipping is not paid within 14 days, the boots will be considered abandoned and may be recycled or donated.
Trade in service Terms & conditions
1. Nature of the Product
The Build-A-Boot service utilizes authentic, pre-owned leather uppers. While every upper is professionally cleaned, sanitised, and inspected, customers acknowledge that leather is a natural material and may show signs of previous wear, character marks, or minor patina variations. These are not considered defects but are part of the heritage nature of the product.
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2. The "Dual-Purchase" Requirement
A complete Build-A-Boot order requires two components in the basket: (1) The Build-A-Boot upper/foundation package and (2) A Resole Package. Orders placed without a selected Resole Package will be held, and the customer will be contacted to complete the selection before work begins.
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3. Sizing Responsibility
As we are rebuilding existing uppers, sizes are fixed based on the original manufacturer’s stamping. The responsibility for selecting the correct size lies with the customer. Once the 'Build' process has commenced, we cannot offer exchanges or refunds for sizing errors.
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4. Customisation & Final Sale
Each Build-A-Boot is a bespoke commission made to your specific choice of welt, stitch, and sole. Under UK Consumer Contract Regulations for custom-made goods, these items are non-refundable and non-returnable once work has started, unless a structural defect in our workmanship is present.
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5. Lead Times
Our rebuild process is labor-intensive. While we aim to complete builds within 2 weeks, lead times are estimates and may vary based on workshop volume. We will notify you once your boots have been dispatched.
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6. Warranty on Workmanship
We stand by our craft. All Build-A-Boot projects come with a 6 month warranty on the structural integrity of the new welt, gemming, and sole attachment. This does not cover general wear and tear, neglect, or damage caused by improper DIY care.